Yes, it sounds like the name of a pop band. No, it’s not.

CommLog, however, has a great post on confidence markers — the verbal and non-verbal clues we give off to denote certainty — and how they weren’t in overwhelming evidence in Condoleeza Rice’s testimony last week.

Alan Nelson does a great job of laying out the basic markers, and it’s something every communications pro and business development professional should commit to memory for greater success.

(Standard disclaimer: Engage is about communications, not politics. Got comments about the former? Love to hear ‘em. Comments about the latter? Take ‘em somewhere else.)

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