22. September 2004

Why “blogs and politics” matters for “blogs and engagement”, “blogs and PR” and “blogs and the civic square”

Vintage Engage - content from Engage 1.0Glenn Reynolds relates a conversation he had with a journalist who was wondering (as in: he’s writing about it, which is what reporters do when they wonder) if weblogs have elevated the political debate.

The journalist seemed skeptical, and so am I. But that’s because he was asking the wrong question.

Here’s a better one: Do weblogs provide a basis for helping readers form more-authentic opinions than those they could achieve by relying only on legacy media?

And another one: Do they provide a platform for dialogue (rather than just passing along publicity) that the legacy media has never adequately addressed?

And, just so I can keep us talking about marketing and communications: Does the perceived authenticity of the few increasingly trump the dollar-driven publicity of the many in determining public perception?

On those points, the answer isn’t just “yes.” It’s “hell yes.”

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23. November 2003

Branding and the public sector, part 2

Vintage Engage - content from Engage 1.0(Note: This makes a whole lot more sense if you start with part 1…)

In the first part of this post, I looked at (some might say ranted at, but not I!) the challenges of branding in the public sector, focusing mainly on common mistakes. In this installment, I’ll talk about turning lemons into lemonade, hitching our wagons to customer values and implementing strategies to get started in the right direction.
Challenges and opportunities
Several characteristics shared by many public agencies can be both challenges and opportunities as part of a rebranding effort:
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20. November 2003

Branding and the public sector, part 1

Vintage Engage - content from Engage 1.0To paraphrase the an old phrase, “when I hear ‘rebranding,’ I reach for my gun.”

Not literally, of course — after all, concealed-carry is still in the courts here. But when it comes to public-sector communications, too many managers equate a new logo, a zippy tagline or other cosmetic fix with the cure for public apathy or ill will.

They’re wrong… but you already know that. What you might not know (or at least, what you might not have thought about quite as obsessively as I have) is how branding in the public sector is different.

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