10. November 2007

Marketing: What to outsource, what to keep in house

Increasingly, clients are looking at ways to outsource big parts of the marketing, PR and/or marcom function. It’s a trend that current economic and technological underpinnings support and one that’s likely to to accelerate, so figuring out what works and what doesn’t should be on every manager’s to-do list.

Some things to consider: Read more …

09. November 2007

The evolution of a PR firm

TechCrunch has a piece on Digital Telepathy, a San Diego-based PR firm that’s morphed into a services shop for web start-ups – and that’s a damned interesting evolution.
Is it the future of our industry? Not for lots of folks. But they are doing some things that are smart and worth paying attention to:

  • The services are merged into simplified three-level offerings. PR agencies are notorious for over-complicating and over-customizing their business pitches, loading them up with so much gee-lookit-how-smart-we-are crap that a reasonable CEO can’t really figure out what he/she will get for the money.
  • They’ve shifted their core offering from something vague and hard to quantify/understand (PR) to something simple that everyone gets immediately (Biz in a box!).
  • They’ve instituted basic time lines so someone kicking the tires at the web site knows how long the process takes. Again, this is sort of a stark contrast to standard PR, where no one in their right mind wants to promise how soon they can get you on Oprah.

I know they’re in a whole other business now and so some of the comparisons to a pure PR agency are unfair. But it’s satisfying to see PR people who understood a lot of the shortcomings of the agency model and left ‘em by the side of the road as they evolved.

Greg

23. August 2007

The one-minute media relations guide

I wrote this about 15 years ago and came across it while cleaning out some files. It’s a quick guide for those who have been through media training but who, right before a big interview, could benefit from having the basics repeated.

REMEMBER THE KEY DYNAMIC that takes place in any interview with the press: You know far more about your business and its relevant issues than any reporter you will encounter. If a reporter is being aggressive, he may be under deadline pressure or (more likely) is just covering up his lack of preparation and knowledge. You can use either to your advantage — helping him meet a deadline in a timely manner and/or educating the reporter during the interview in such a way that he’s ready to accept your key messages.
Read more …

30. June 2007

First-mover advantage: when it works, when it doesn’t

While going through some old articles I clipped, I came across The Half-Truth of First-Mover Advantage, written by Fernando Suarez and Gianvito Lanzolla, and published in the April 2005 Harvard Business Review.

It’s a gem of a piece, and should be required reading for anyone looking at market-entry or market-creation strategies. The short version of their well-argued treatise is this: The mythical first-mover advantage is more than a business fairy tale but no where near a sure thing, and the clearest predictors of success come from looking at the pace of change, both in the market and in the underlying technology behind the market.

This is more than material for the C-level set; it’s the kind of strategic business analysis more marketers should bring to the table as as a defense against costly mistakes.

The article is behind a paywall, but well worth the $6.50 it’ll cost you to get it here. Want to know a little more before you lay down the cash? I’ve adapted two of the article’s graphics into a summary after the jump. It’s a lot of information and, frankly, it’s worth keeping around, so here’s a link to a PDF as well.

Read more …

Your search engine defines the web you see

Search and ye shall find… but not the same thing every timeNetwork World summarizes a recent study with big implications for online marketers and SEO experts. In short: What you see in search results depends heavily on which search engine you’re using.

No surprise there, right? Except there is a surprise in just how widely the results vary. In first-page search results, on average:

  • 69.6% of Google’s [first page results] were unique to Google.
  • 79.4% of Yahoo’s were unique to Yahoo.
  • 80.1% of Live’s were unique to Live.
  • 75.0% Ask’s were unique to Ask.

All in all, according to the survey, only 1% of results appeared on the front page of all four search engines.

The study’s not perfect — it was commissioned by Dogpile, a search engine that combines results from many different engines, and so there’s plenty of self-interest in the concept of single-site search bias. But the study itself looks academically rigorous and was conducted by proper researchers; a copy can be found here.

28. June 2007

Advertising vs. PR

A couple of definitions:

Advertising: Think of it as sitting in front of a cozy, warm fireplace, patiently tossing in $100 bills. Every now and then, someone walks by, notices an interesting little tendril of smoke or maybe a crackle from the fire, and says, “Neat!”

Public relations: My goddaughter (an ad-agency account supervisor) counters the above by by defining public relations as: Walking around with a piece of paper that has lots of words on it, calling out: “Is this interesting to you?” over and over…

On a bad day, we may both be right.

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