Dan Rather and an important branding lesson
Jeff has hit on a big, big lesson coming out of Rathergate that’s applicable no matter where you fall on the political spectrum: Brand can get too strong.
(An overly strong brand) … makes Rather want to own the story — rather than get to the truth. You see, if he wanted to get to the truth, he’d quote (or in our world, link to) all the other reports and questions and fact-checking. But he and too many other journalists think they are the trusted ones — they have the standards and reputation, right? right? — and by going to all these others — even amateurs, even mere citizens — they dilute their brands; that’s how they delude themselves. Of course, the irony is that the exact opposite then occurs: By not linking to others, by “standing by our story” in the face of evidence and arguments they ignore, these guys only dilute their own trust and thus their brands. In the end, because their brand is too strong, they set themselves up for a fall; bigger the brand, bigger the fall (see: Howell Raines).
Whether you agree with Jeff’s analysis of this particular scenario isn’t the point; brands can be too strong — or, more accurately, so massive and fixed they become brittle under their own weight. Communications pros need to realize that nurturing a brand often means pruning and shaping, not just constantly applying more fertilizer.
